Supporter Care and Database Associate

THE ROLE

The Supporter Care and Database associate is the first point of contact for supporters’ queries as the customer service focus will help to build supporter loyalty and engagement. The Supporter Care and Database associate is responsible for recording, banking and acknowledging donations, and accurately importing data and income onto the database (currently Salesforce, but soon to be the Raiser’s Edge) in a timely manner. The associate monitors data entry across the Money Team and ensures that the database is always kept up to date and clean to support the delivery of fundraising activities from individual and institutional donors. This position requires onsite presence in our office in Amsterdam to be able to fulfil daily duties.

RESULT AREAS