Job Description
Responsible for effective delivery of technical support and installations. This will include break-fix tasks,
includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing
installations in an Oracle Cloud Infrastructure (OCI) datacenter.
Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of
technician activities in accordance with internal polices and service level agreements.
Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of Shift ROTA's to cover 24x7
Work involves some problem solving with assistance and guidance. Understands and
applies company policies and procedures.
Supports day to day hardware maintenance and readily implements repairs for known
failure modes in servers and network equipment.
Basic knowledge on operating system, hardware and netwo...