Job Description
We are looking for a System Administrator who will serves as a liaison between the Response Center and the Network Operations Center. Proactively seeks out and resolves issues within the client systems and networks, as well as responding to issues that may arise, ensuring stability, security and productivity for our clients.
Position Responsibilities:
- Managing and responding to alerts across client systems and networks, with a focus on a specific assigned Pod.
- Support service delivery by communicating upcoming changes that will impact client environments.
- Complete communication loop by bringing consistent or repetitive troubles back to the NOC for systemic resolution and deployment back to client environments.
- Troubleshoot and resolve backup issues.
- Perform initial research to aid in root-cause analysis.
- Configure client systems according to established standa...