System Analyst – Retail & Consumer Services

Position Description:

For our Retail & Consumer Services Unit we are looking for a System Analyst with a proven background as SME, Team Lead Support, Support Specialist or System Analyst.

Your role in our team
As a System Analyst, you will be part of the Global IT Store System team for a large retail client, where you will play a crucial role in ensuring the smooth integration, testing, and support of store systems. This role involves analyzing complex application integrations, troubleshooting issues, and collaborating with cross-functional teams to enhance system performance.
You will:
• Conduct integration testing and validate system functionalities.
• Review and improve technical documentation for system processes.
• Manage incident resolution at the 3rd Level Support (OSP), ensuring timely problem-solving.
• Proactively test system functionalities and contribute to system adoption.
• Work closely with stakeholders...