Systems Analyst - Intermediate (End User Support/Telecommunications)

UPMC

📍 Pittsburgh, PA, United States

Full-time other-general Posted June 10, 2026

Job Description

UPMC is hiring an Intermediate Systems Analyst (End Support/Telecommunications) to join their HealthPlan Community Care Behavior Health IT department. If you have customer service, end user support, and telecommunications experience. APPLY NOW!!

Work Location: Hybrid. 3 days per week on-site at the USX building downtown Pittsburgh, PA.

Work Hours: 7:30-4, 8:00-4:30p.m. eastern standard.

Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

+ Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs fo...