Systems and Support Assistant

Systems and Support Assistant

We are looking to recruit a Systems and Support Assistant to join our Technology Team. This role is suitable for individuals with Technical Support experience who are keen to develop their IT knowledge further.

Responsibilities

• Provide remote IT technical support to a user base of over 520 people.
• Deliver face‑to‑face support throughout our offices.
• Log helpdesk calls and resolve issues.
• Administer email services, including releasing quarantined emails.
• Manage day‑to‑day administration of our cloud‑based software and file sharing services.
• Handle user account administration.
• Log and update asset register.
• Distribute IT equipment to staff.
• Install software and build laptops/phones/tablets for end users.
• Identify tickets that would benefit from additional training.
• Visit other offices to engage with users and check office IT equipment...