Job Description
What You’ll Be Doing:
Work with vendors and internal peer teams on qualifying, onboarding, and delivering new firmware to the DigitalOcean ecosystem
Act as Tier 3 escalation on-call for triage, investigation, and resolution of system firmware issues in the DigitalOcean fleet (both customer-facing and internal)
Participate in 24/7 on-call rotation with other members of the teamImprove existing firmware and hardware configuration automation/validation, for both hardware platforms and components (such as NIC, Storage and BMC)
Engage with hardware vendors about new automation features and existing bugsHelp with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operations
Coordinate with Ops teams on monitoring thresholds, failure modes and alertingAssist in troubleshooting causes of failures and work to prevent them in the future
Raise the quality...