TD Customer Experience Management Role
T
TD
📍 port hawkesbury, town of port hawkesbury, Canada
Job Description
Drive customer engagement as a Customer Experience Manager with TD Canada Trust in Port Hawkesbury, Nova Scotia. Focus on enhancing service quality and operational integrity through effective leadership.
In this key role, you will manage a team dedicated to providing outstanding customer experiences. You will ensure that policies and operational requirements are met while fostering collaborations with One TD partners to serve customer needs effectively. Your leadership will also involve coaching team members on effective conversation strategies and improving overall service delivery.
Key Responsibilities:
• Lead team mentorship to enhance customer service
• Maintain compliance with operational guidelines
• Oversee complaints resolution effectively
• Coach on strategies for customer interactions
• Administer branch administrative duties daily
Requirements:
• Undergraduate degree and/or 3+ years of relevant experience
• Comprehensive knowledge of banking ope...
In this key role, you will manage a team dedicated to providing outstanding customer experiences. You will ensure that policies and operational requirements are met while fostering collaborations with One TD partners to serve customer needs effectively. Your leadership will also involve coaching team members on effective conversation strategies and improving overall service delivery.
Key Responsibilities:
• Lead team mentorship to enhance customer service
• Maintain compliance with operational guidelines
• Oversee complaints resolution effectively
• Coach on strategies for customer interactions
• Administer branch administrative duties daily
Requirements:
• Undergraduate degree and/or 3+ years of relevant experience
• Comprehensive knowledge of banking ope...