Job Summary:
To lead and manage the Customer Contact Center’s charge in ensuring that its technical, technological, and system security requirements are met/executed/delivered.
Duties & Responsibilities:
Handles and manages the day-to-day technical operations ensuring that the team's performance meet the agreed service levels and standards set by CCC and/or Bank.Leads different technical activities as required by IT or CCC in coordination with CCC Tech Section Head, Technology & Support Unit Head, and/or CCC Management.Manages the Tech Ops Officers handling BAU operations. Coordinates regularly with CCC Technology Section Head and/or Technology & Support Unit Head on any technical-related activities and projects affecting CCC operations including updates.Prepares necessary reports, presentations, and advisories notifying CCC Tech Section Head, CCC teams, and CCC Management of the risks and im...