Team Lead, Customer Service Operations
T
Techtronic Industries Canada Inc.
📍 richmond hill, york region, Canada
Job Description
Step up as the Team Lead for Customer Service Operations at Milwaukee Tool's Richmond Hill Service Centre. Deliver top-notch service while expertly managing team dynamics and customer communications.
In this role, you will enhance customer experiences by providing leadership and operational support at the drop-off location. Your responsibilities span from performing essential counter procedures to conducting warranty assessments and managing inventory levels efficiently, ensuring smooth daily functions play out.
Key Responsibilities:
• Manage daily team operations and service delivery
• Assist customers through phone, email, and in-person interactions
• Conduct warranty assessments and instant replacements
• Ensure accurate inventory counts and compliance standards
• Collaborate with the Regional Manager on escalated issues
Requirements:
• Effective communication skills and initiative needed
• Previous experience leading a customer-facing team
• Familia...
In this role, you will enhance customer experiences by providing leadership and operational support at the drop-off location. Your responsibilities span from performing essential counter procedures to conducting warranty assessments and managing inventory levels efficiently, ensuring smooth daily functions play out.
Key Responsibilities:
• Manage daily team operations and service delivery
• Assist customers through phone, email, and in-person interactions
• Conduct warranty assessments and instant replacements
• Ensure accurate inventory counts and compliance standards
• Collaborate with the Regional Manager on escalated issues
Requirements:
• Effective communication skills and initiative needed
• Previous experience leading a customer-facing team
• Familia...