Team Lead - Customer Service (Qatari National Only)

malomatia

📍 qatar, qatar, Qatar

Full-time Information and Record Clerks Posted March 01, 2026

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Job Description

 
  Description 
  This position is open to Qatari Nationals Only 
  Job Objective  
 To lead and manage a team of CSRs allocated for the project. Ensure the team is read and prepared to handle customer calls, emails, Chat etc. and deliver expected quality of service. 
  Job Roles and Responsibilities 
 Manage the team members in all aspects of the service delivery
 Ensure project updates are share with the team on timely manner
 Ensure Staff is meeting company policy and procedures
 Ensuring the Project targets and KPIs are met on daily basis.
 Interact with other teams to ensure smooth working of the project.
 Couch and counsel team members as and when required.
 Maintain project updates.
 Participate in meeting as and when required.
 Ensure CSRs attends work regularly
 Provide performance feedback to the team members....
                

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Job Details

Location

qatar, qatar, Qatar

Job Type

Full-time