Job Description
This role was created to ensure continuity during a parental leave, but it's designed to become a permanent position.
About Kickflip
Kickflip turns product personalization into a revenue driver for ecommerce brands. From sneakers to bikes to jewelry and furniture, our clients let their customers design products in real time, right inside their online store — on Shopify, WooCommerce, Wix, and beyond.
What You’ll Do
Own the customer experience — especially when it gets complex.
Be the go-to escalation point for high-stakes situations: unhappy clients, bad reviews, billing disputes, refunds, and credits — and resolve them decisively.
Take ownership of complex client relationships: large brands, custom integrations, and enterprise-level accounts that need a senior hand.
Lead the Sales & CS team's daily rhythm — run standups, maintain alignment, and make sure nothing falls through the cracks.
Coach and give di...