Team lead – product support
G
GREYTIP SOFTWARE PRIVATE LIMITED
📍 bengaluru, karnataka, India
Job Description
Team Lead – Product Support
About Greyti
pgreyt HR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. Serving 30,000+ clients across 25+ countries, greyt HR delivers AI-powered Hire-to-Retire solutions and is proudly Great Place to Work® Certified
.
About the Departme
nt The Helpdesk SBU supports clients across the India region by resolving product and payroll-related queries through tickets, phone, email, and remote support channel
s.
Position Purp
ose Lead and mentor a team of Product Support Specialists to deliver exceptional customer support, ensure SLA adherence, manage escalations, and drive continuous improvement in support operatio
ns.
Preferred Functional Knowl
- edge Indian Payroll and statutory compli
- ance Customer support operat
- ions Team handling and people manage
- ment Strong written and verbal communica
- tion Escalation and stakeholder manage
ment
Key Responsibi...
About Greyti
pgreyt HR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. Serving 30,000+ clients across 25+ countries, greyt HR delivers AI-powered Hire-to-Retire solutions and is proudly Great Place to Work® Certified
.
About the Departme
nt The Helpdesk SBU supports clients across the India region by resolving product and payroll-related queries through tickets, phone, email, and remote support channel
s.
Position Purp
ose Lead and mentor a team of Product Support Specialists to deliver exceptional customer support, ensure SLA adherence, manage escalations, and drive continuous improvement in support operatio
ns.
Preferred Functional Knowl
- edge Indian Payroll and statutory compli
- ance Customer support operat
- ions Team handling and people manage
- ment Strong written and verbal communica
- tion Escalation and stakeholder manage
ment
Key Responsibi...