Team Lead, Sales

Overview

Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

The Team Lead at our TimeVallée store in Royalmount will be responsible for overseeing staff and ensuring the highest level of customer service. This role requires a strong leader with excellent communication skills and a passion for luxury retail.

Responsibilities

• Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service.
• Train and develop team members, providing ongoing coaching and feedback.
• Ensure compliance with company policies and procedures.
• Handle customer inquiries and resolve issues promptly and professionally.
• Monitor and analyze sales performance, implementing...