Time Type:
Full Time
Job Overview:
The team lead must be well verse in the process, versatile, motivated, a strong communicator, and a collaborator. This individual ensures that the customer's agreed service levels are being achieved. Constantly looks for ways to improve the process and establishes a good relationship with the customer stakeholders.
Specific Tasks and Responsibilities:
Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIsDocumenting and monitoring internal controls in support of auditing teamContributing to continuous improvement initiatives to optimize service quality.Accountable for people management (selection, training, appraisal, retention, and development)Ensure compliance with all group, business unit and local standards, policies, and procedures.Identifies and i...