Job Description
Job Responsibilities:
Create an inspiring team environment with an open communication culture; Motivate team members; Encourage creativity and risk-takingManaging a team, set clear team goals; Monitor team performance and report on metrics; Recognize high performance and reward accomplishmentsDelegate tasks and set deadlines; Oversee day-to-day operationDiscover training needs and provide coachingListen to team members feedback and resolve any issues or conflictsCoaching, counseling, providing feedback, handling disciplinary issues and providing positive recognition
Ensuring each employee meets his or her required goals including intraday schedule adherence, attendance, call center metrics, policy/handbook adherence, conduct and performanceWriting employee performance evaluations, delivering annual merit reviews, updating employee journals daily and performing other administrative tasks as assign...