Job Description
Job Description
Maintain full understanding across all AXA products and services, market trends, opportunities and competitive activityEnsure agents adherence to these KPIs and targetsGuarantee that each agent pursues all their assigned leads and referrals through efficient time managementReceive feedback from agents for all customer facing appointments takenSet objectives for each agent while providing year-round coachingResolves escalated customer complaintsAnalyze sales statistics and generate reports to the line manager that can be used for monitoringRecord, store and retrieve both hard and soft customer information, make suggestions for improving products, services, sales policy and strategy, comply with all relevant legislation and codes of practiceResearch customer files to identify potential cross sales opportunities Perform regular meeti...