Job Description
About The Role
The Team Leader is responsible for leading the Multi-carrier Landside Operations (OPS) team with the following main responsibilities:
- Leadership: Lead the team. Team may include Intermodal, Customer Experience, designated members, and responsibility.
- Operations Service Delivery: Drive daily operational excellence in close cooperation with different stakeholder teams, impacting operational service delivery.
- Cost Leadership: Cost avoidance and revenue leakage mitigation.
- Customer Experience: Manage customer experience & disputes.
- Transformation: Drive the transformation agenda for Intermodal.
- Escalation: First point of escalation for Dispatch & Driver settlement-related tasks handled within the team.
Key Responsibilities
- Focusses on processes, policies, compliance & relevant system-based knowledge for creating the right customer experience.
- Demonstrates...