Job Description
Key Deliverables/Tasks/Responsibilities
1. Manage the team on a daily basis, ensuring all client queries are responded to in accordance with expected time/quality parameters.
2. Monitor delivery and ensure team members have the right support and skills to do their job. This may include running the training yourself, designing and creating process documents, liaising with other teams to understand the Commcise system end-to-end, etc.
3. Track team performance and morale and identify areas of improvement and help resolve any gaps.
4. Monitory and identify any operational risks, escalating these to the leadership team and proposing mitigating actions.
5. Be direct point of contact for Asset Managers and CSA Brokers to ensure smooth daily reconciliation/payment process.
6. Build excellent working knowledge of the payments/reconciliation/research managament software functionality and business
7. Become an expert in the modules used by our ...