Job Description
Job description
Key Responsibilities
Team Leadership & Service Delivery
- Supervise and guide the technical support team in providing effective and timely support to teachers and academic staff.
- Monitor service requests and ensure issues are resolved within established timelines.
- Conduct coaching, mentoring, and performance monitoring of support personnel.
- Assist in developing standard procedures and improving support workflows.
Technical Support & Troubleshooting
- Provide advanced troubleshooting for computer hardware, Windows operating systems, and related applications.
- Handle escalated technical concerns that require deeper technical expertise.
- Ensure reliable operation of supported devices and classroom systems.
Networking & Systems Support
- Assist in diagnosing and resolving basic network connectivity issues.
- Coordinate with infrast...