Job Description
For our Customer Service team, we are looking for a Tech Support Agent – 2nd Level Support to support our Swiss market . In this role, you will be responsible for analyzing and resolving complex technical inquiries related to domains, hosting, web, and email services . You will support and further develop a diverse portfolio of Swizzonic products and services , while working closely with internal teams and external partners. You thrive in a dynamic environment, stay calm under pressure, and enjoy solving challenging technical problems.
Responsibilities
Handle technical inquiries and incidents within 2nd Level Support
Analyze and resolve complex issues related to:
Domains & DNS
Hosting
Email services
Web technologies
Take over escalations from 1st Level Support and drive them...