Job Description
As a Technical Support Associate for our Cyber Security Solutions account in Taguig, you'll assist customers with scan issues, system configuration, installation, upgrades, and Nessus-related inquiries, ensuring seamless cybersecurity support.
How You'll Make an Impact:
- Handle support issues from Nessus customers via web to case, voice, and chat channels.
- Handle basic product how-to, configuration, plugin and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
- Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes.
- Analyze and advance complex technical issues to the Level 2 product support team
- Ensure customer feedback is properly channeled into Product Management and Research & Development
- Identify opportunities to improve or add content to the Nessus Support Knowledge-base and work with an ...