Job Description
Process|Service Management|ITIL, Technology|Infrastructure-Server Administration|MS-Windows
Domain
Delivery
Interest Group
Infy Mexico
Company
Requisition ID
BR
Global IT Service Desk Chat Support Services
Summary of Services
Consultant shall provide a globally consistent Level 2 (L2) chat service via a real-time chat channel to promptly restore service, fulfill common requests, and deflect avoidable escalations for client IT Service Desk.
Detailed description of the Services
Consultant shall perform the following activities as part of Chat Support:
- Real-time Technical Assistance: Provide real-time technical support for common technical issues, account access, and basic troubleshooting to end users across devices.
- Incident Management: Accurately capture, categorize, and log incidents within the ServiceNow ticketing system, ensuring compliance with agreed...