Tech Support (Jurica)

Tier 1 is our “front lines” of communication with our clients and resellers concerning tech support questions and defect reporting a resolution. A high level of communication skills is required to maintain superior communication (both in quality and in timeliness) during interactions. Tier 1 should work to resolve any issue that they can, but be quick to escape issues beyond their knowledge and skillset, learning something in each of these interactions. Clients working with Tier 1 should become evangelists for Teamwork Pro support.

To be the primary point of success with clients and resellers concerning technical issues through superior communication (quality and speed) and by rapidly addressing problems/Issues and competently resolving them to client satisfaction.

To Eliminate friction in Commerce through rapid resolution of technical problems.

Tech Support and customer service iss...