Job Description
NeoWork is seeking a Tech Support Specialist to provide Tier 1 and Tier 2 remote help desk support in a structured, client-driven environment. This role involves handling day-to-day ticket triage, resolving desktop and user-related technical issues, and ensuring accurate documentation in all interactions. The ideal candidate is detail-oriented, disciplined, and thrives in a fast-paced Managed Service Provider (MSP) setting that values precision, reliability, and clear communication.
Key Responsibilities
- Provide remote Tier 1/Tier 2 technical support for client systems and users.
- Manage and triage incoming support tickets, prioritizing tasks based on urgency and business impact.
- Perform user onboarding/offboarding, including account creation and access management in Azure AD / Entra ID.
- Support computer setup, basic troubleshooting, and system updates.
- Document all support actions and resolut...