Job Description
Job Title: Technical Account Advisor IntOverview:The Technical Account Advisor Intermediate will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services.This role will involve working closely with customers to understand their technical needs, troubleshoot any issues they may have, and provide guidance and support to ensure they are getting the most value out of our services.Scope- Work as part of a global team of 100+ TAMs (US, Mexico, EMEA, India)- Act as a primary TAM for several accounts (number of accounts depend on complexity and ARR)- Act as a primary point of contact for customer escalations (resolve and/or prevent)- Work along with the triad to ensure that our customers are getting the benefit of using our products/servicesCollaborate with the CSM to drive adoption and satisfactionProduce and deliver mont...