Technical Account Manager

Job Description – Technical Account Manager (TAM)

• Serve as the primary technical liaison between Ibex and the client.

• Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.

• Translate client requirements into technical tasks for internal teams.

• Monitor service delivery, analytics, and SLAs.

• Coordinate improvement initiatives with Operations and IT Infrastructure.

Qualification;

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

• 3–5+ years of experience in IT support, technical operations, or technical account management.

• Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.

• Strong understanding of IT infrastructure, networks, and system performance.

• Ability...