Technical Account Manager (Network & Security)

Technical Account Manager – Network & Security

Location: Mumbai (Kandivali East)

Experience: 8+ Years

Role Overview

Cloud4C is seeking an experienced Technical Account Manager (TAM) – Network & Security to drive end-to-end technical ownership for enterprise customer .

This role is critical to ensuring service excellence, operational stability, and continuous optimization across Cloud4C’s managed network and security platforms. The TAM will serve as the primary technical authority and trusted advisor for assigned customer accounts.

Key Responsibilities

• Assume full technical ownership of assigned customer account.
• Act as the single technical point of contact , interfacing with customer stakeholders and teams.
• Lead and govern major incidents, escalations, RCA, and corrective/preventive actions
• Ensure arch...