Job Description
About the Role
We are looking for a proactive and customer-focused Technical Account Manager (TAM) to join our team. As a TAM, you will act as the main technical advisor for our strategic clients, helping them maximize value from our solutions, ensuring smooth product adoption, and driving ongoing success through expert-level guidance and support.
Key Responsibilities
- Serve as primary technical point of contact for enterprise customers, providing advanced troubleshooting, triaging complex issues, and coordinating with Support, Engineering, & Product teams to resolve escalations.
- Become a product expert, guide customers on best practices for configuration, security, & architecture, and proactively recommend solutions aligned with their objectives.
- Monitor system health and performance to preemptively identify issues, conduct regular technical reviews, & deliver reports with improvement plans.
- Lead onboarding &...