Position Summary
This Technical Account Manager is responsible for working with clients to identify, execute, and deliver technical projects across the organization on-time against predetermined schedules, escalate and resolve technical issues, and communicate project status toward goals among cross-functional teams.
Responsibilities
Build and manage strong client relationships by acting as a trusted advisor for our clients in Japan Act as the client liaison with internal teams at Synacor and as an expert in all facets of the client integration and implementation of Synacor products and services Accountable for the day-to-day operational activity of client accounts, including ticket resolution and minor operational changes Manage cross-functional teams; cultivate positive team dynamics, and coordinate effective communication such as leading meetings to ensure success on all projects Collaborate with...