Technical Analyst (Support Services) (Edmonton)
FCC / FAC
📍 edmonton, division no. 11, Canada
Job Description
Closing Date: 05/21/2026
Worker Type: Permanent
Language(s) Required: English
Salary Range: $71,145 - $96,255
Job Summary
As a Technical Analyst, you will translate business needs into practical, effective technology solutions. You will gather and interpret requirements, configure and enhance systems, and continuously improve tools and processes to support automation and reliable operations. Using technical curiosity and critical thinking skills, you will troubleshoot issues, work with modern cloud technologies—including SaaS and PaaS—and apply your understanding of system integration to deliver solutions that advance FCC’s goals and improve the customer experience. You will also bring strong service desk experience to the role by resolving customer issues using best practices, providing timely and effective support, and maintaining clear, accurate troubleshooting documentation.
Responsibilities
- Develop, implement, and sup...