Technical and Complex Claims Leader

Overview

We are seeking a highly skilled and proactive technical and complex claims leader to oversee the daily management of technical and complex insurance claims. This role is critical to ensure service excellence, client retention, and strong stakeholder relationships across all Catalyst products, including water mains, subsidence, water treatment plants, and general building works.

You will provide expert guidance to the operational claims team, ensuring decisions are made accurately and in line with industry best practices and legislative requirements. You will also drive continuous improvement through audits, training and quality control.

Job Types

• Full-time
• Permanent

Key Responsibilities

• Manage technical and complex claims across all products, from notification to settlement, demonstrating a proactive and solution-focused approach.
• Act as the subject matter expert, suppor...