Technical Applications Representative
Lutron Electronics Co., Inc
📍 Gurugram, Haryana, India
Job Description
Lutron is seeking service-focused person to join our Technical Application team at our office location in Gurgaon, India. This role is ideal for those who are passionate about delivering outstanding support and creating exceptional customer experiences.
As a member of our team, you’ll provide technical assistance to a wide range of customers helping them get the most out of Lutron’s innovative lighting and shading solutions.
Responsibilities
Provide support by addressing inquiries about the setup, configuration, operation, and problem-solving of assigned systems via phone or email.
Troubleshoot and diagnose use issues regarding Lutron systems
Document problems and solutions in a central database, escalating them when necessary
Communicate effectively with other functions to meet customer needs
Develop technical expertise regarding Lutron products, ...