Technical Associate (Customer Service)
M
Makino Asia Group
📍 singapore, singapore, Singapore
Job Description
Roles & Responsibilities
Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site. Conduct pre-installation assistance to customer as well as post installation visit and check up. Provide field service support and troubleshooting to the machines for local & overseas customers Responds to customer complaints and Perform scheduled and un-scheduled service support. Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical). Prepare complete service reports and details on daily service job and customer correspondence Educate customers on basic maintenance & technical support of machine tool for customer's benefits Properly document, label, and return all defective parts resulting from service and repair Ensure all tools & equipments used are calibrated in good working order to Makino Standards. Ensure all tools and equipment provided is kept safe, and secure. Update service reports on all activ...
Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site. Conduct pre-installation assistance to customer as well as post installation visit and check up. Provide field service support and troubleshooting to the machines for local & overseas customers Responds to customer complaints and Perform scheduled and un-scheduled service support. Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical). Prepare complete service reports and details on daily service job and customer correspondence Educate customers on basic maintenance & technical support of machine tool for customer's benefits Properly document, label, and return all defective parts resulting from service and repair Ensure all tools & equipments used are calibrated in good working order to Makino Standards. Ensure all tools and equipment provided is kept safe, and secure. Update service reports on all activ...