Technical Customer Service Agent (Bilingual) | Health Benefits Management
I
Intello Technologies Inc.
📍 ottawa, on, Canada
Job Description
Technical Customer Service Agent (Bilingual) | Health Benefits Management
Location: Ottawa, ON; Vancouver, BC; Toronto, ON; Calgary, AB; Rimouski, QC; Edmonton, AB; Montréal, QC.
Jobs by Category: Health
Job Function: Customer Service
Status: Full Time
Schedule: Regular
Description
As a Bilingual Technical Customer Service Agent on our Health Benefits Management team, you will use your technical expertise to directly help retail pharmacy clients, dental offices, and patients nationwide. You will provide support via incoming calls and emails, help analyze, troubleshoot, and resolve issues, and be available to work rotating shifts.
What you’ll do
- Perform first‑level support in English and French for all incoming calls, emails, and tickets.
- Manage, resolve, and/or escalatete all incoming phone calls, emails, and tickets while maintaining the highest degree of professionalism and service.