Job Description
The Opportunity
We’re looking for a Technical Customer Success Manager to help our partners from “live” to “scaled.” Your role will be a technical partner working closely with fintechs and enterprises post‑go‑live to ensure they’re successfully using Cybrid’s platform, maximizing value, and expanding over time.
This is a remote role open to candidates across Canada and the U.S., with a preference for EST‑based candidates to support team and customer collaboration.
What You’ll Do
Technical Partnership & Problem Solving
- Act as a technical advisor—helping customers navigate APIs, payment flows, and platform capabilities
- Troubleshoot issues across integrations, webhooks, and ledgering systems in partnership with Engineering
- Partner with onboarding/implementation to ensure a smooth handoff once customers go live
Drive Adoption & Account Growth
- Own a portfolio of customers post go‑li...