Technical Customer Success Manager

Technical Customer Success Manager | Cyber Security / MSSP / MDR

London office-based | Client visits required | Up to £62,000k + Benefits

I’m supporting a growing cybersecurity business that is looking to hire a Technical Customer Success Manager to support the delivery, performance, and ongoing improvement of its managed security services.

This role would suit someone who has come from a technical Senior Security Engineer / Analyst, Senior SOC Analyst, Security Operations, MSSP, or MDR background and is now looking to move into a more client-facing technical customer success role. Or is already working as a Technical Customer Success Manager at a Cyber Security MSSP / MDR.

You will still need to understand the technical side of managed security services (this is not a hands-on SOC role). The focus is on working closely with clients, understanding their service, translating technical information cl...