Technical Customer Support Coordinator I

Global Tier 1:

This is an entry-level, post-sale technical support role on the Product Support team, focused on first-response support, case understanding, triage, and analysis. The role follows established procedures to gather information, remove ambiguity, and ensure issues are comprehensively understood before resolution or passing on to the next tier. You will manage inbound support tickets and calls while delivering consistently high-quality, empathetic support to institutional administrators, faculty, and staff.

You will use strong cognitive and analytical skills to manage complexity, learn from prior cases, and gradually build diagnostic expertise across Interfolio's & Pure's suite of products. The role requires balancing speed with methodical work, proactively identifying solutions, and collaborating cross-functionally to improve products and processes.

Responsibilities

• Provide initial technical support and handle routine...