Technical Customer Support Representative Toronto

Overview

Drive customer success in a tech-savvy role as a Technical Customer Support Representative at AppDirect. This position emphasizes troubleshooting and proactive solutions for customer needs.

Responsibilities

• Engage with clients via email through Zendesk
• Proactively troubleshoot and identify solutions to issues
• Clearly communicate and document support interactions
• Maintain and enhance internal resources for support
• Ensure customer satisfaction through timely resolutions

Qualifications

• 2+ years in software support, ideally in startups
• Outstanding written communication skills
• Positive conflict resolution skills to enhance customer relations
• Knowledge of internet technologies like REST and APIs
• Proven experience with Zendesk and SQL queries