Technical Data Support Engineer

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

As a Technical Support Engineer, you will provide technical support to customers and other support personnel who are diagnosing, troubleshooting, repairing, and debugging nCino product issues, as well as working through complex product configuration changes and strategic feature implementation. You will respond primarily to complex technical issues in an effort to replicate, isolate, and resolve problems outside of the scope of front-line product support.

Essential Functions: 

Apply nCino product knowledge to diagnose and troubleshoot complex technical issues related to nCino platform and integrated systems; serve as the first point of escalation for field engineers and other support personnel. 

Demonstrate intermediate technical knowledge of one or more nCino business solution lines and their interdependencies with other nCino solution lines ...

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