Job Description
About the Role
We are looking for an experienced Technical Project Manager to join our team in Chennai. This is a full-time, work-from-office position managing critical technical projects with a focus on support and mobility.
Mandatory Skills & Experience
- Proven Mobility Experience in managing projects.
- Expertise in Making Shift Roster and managing shift coverage for support operations.
- Experience with Effort estimation and developing Statement of Work (SOW).
- Strong analytical skills for Root cause analysis.
- Knowledge of ITSM frameworks and tools, including the use of Fishbone diagram and tracking defect density.
- Familiarity with managing Shift coverage and operating in a 24x7 Support model ...