Technical Engineer, Customer Support
F
Finastra
📍 Maynila, Metro Manila, Philippines
Job Description
Who are we?
At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.
Reporting to the Manager of Customer Support, the Technical Engineer, Customer Support will be responsible for delivering expert assistance to clients across all current and future Payment product offerings provided by Finastra
Key Responsibilities
Your deliverables as a Technical Engineer, Customer Support will include, but not limited, to the following:
Provide professional application and technical support & consultation to clients of Finastra Payment products, typically banks or major corporations
Provide tier 2 support: act as initial escalation point for Operations & Application Support staff an...
At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.
Reporting to the Manager of Customer Support, the Technical Engineer, Customer Support will be responsible for delivering expert assistance to clients across all current and future Payment product offerings provided by Finastra
Key Responsibilities
Your deliverables as a Technical Engineer, Customer Support will include, but not limited, to the following:
Provide professional application and technical support & consultation to clients of Finastra Payment products, typically banks or major corporations
Provide tier 2 support: act as initial escalation point for Operations & Application Support staff an...