Technical Field Engineer

Company Overview

J P Infotech combines industry-specific management experience and consulting expertise with deep process and technology knowledge. We serve clients across IT strategy, enterprise integration, and process optimization to deliver cost-effective, efficient solutions.

Job Summary

You will monitor and maintain IT systems 24/7 to ensure uptime per SLA, respond promptly to incidents, perform hardware and software troubleshooting, coordinate with suppliers, and support customers to resolve technical issues effectively.

Responsibilities

• Monitor and maintain hardware and software systems continuously to meet SLA uptime commitments
• Respond onsite as first responder to incident and service calls, troubleshoot and resolve issues including basic repairs and parts replacement
• Create, update, and track tickets in the ticketing tool until closure, ensuring SLA compliance
• Es...