Technical Implementation Manager
A
Argyll Scott
📍 Kuala Lumpur, Kuala Lumpur, Malaysia
Job Description
Implementation Manager - SaaS Technology Solution Implementation
Role Overview
The Implementation Manager is responsible for leading regional operations and implementation of the company's F&B SaaS solutions. This role oversees end-to-end delivery-from onboarding and implementation to post-go-live operations-ensuring high service quality, strong merchant adoption, and operational excellence across the region.
You will lead a regional operations team, collaborate cross-functionally with Product, Engineering, Sales, and Customer Success, and drive continuous improvement through data-driven insights.
Key Responsibilities
Regional Operations & Delivery
Own regional operations for SaaS solution implementation across F&B merchants
Ensure consistent, high-quality delivery of implementations aligned with global standards
Act as the escalation point for complex merchant issues and operational risks
Drive operational readiness for new product launches and regional roll...
Role Overview
The Implementation Manager is responsible for leading regional operations and implementation of the company's F&B SaaS solutions. This role oversees end-to-end delivery-from onboarding and implementation to post-go-live operations-ensuring high service quality, strong merchant adoption, and operational excellence across the region.
You will lead a regional operations team, collaborate cross-functionally with Product, Engineering, Sales, and Customer Success, and drive continuous improvement through data-driven insights.
Key Responsibilities
Regional Operations & Delivery
Own regional operations for SaaS solution implementation across F&B merchants
Ensure consistent, high-quality delivery of implementations aligned with global standards
Act as the escalation point for complex merchant issues and operational risks
Drive operational readiness for new product launches and regional roll...