Technical Lead - ServiceNow

Peterson Technology Partners

📍 México, Mexico, Mexico

Full-time IT / Computing / Software Posted March 01, 2026

Job Description

We are seeking an experienced Sr ServiceNow Technical Lead to support enterprise-level ServiceNow initiatives, with a focus on ITSM, HRSD, and platform integrations. The ideal candidate will have hands-on expertise in design, development, and implementation of ServiceNow modules, along with strong integration, automation, and architectural skills. This role requires both technical depth and consultative ability to collaborate with cross-functional teams and stakeholders. Key Responsibilities Design, develop, and implement ServiceNow solutions across ITSM, HRSD, and related modules. Configure and customize ServiceNow applications including Incident, Problem, Change, Knowledge, Service Catalog, and CMDB. Develop and maintain workflows, Business Rules, UI Policies, Script Includes, and Flow Designer automations. Build and manage integrations with third-party systems using REST APIs, web services, and other protocols. Collaborate with business analysts and process owners to translate busin...