Technical Manager - Maintenance & Modernization

This role is accountable for leading the technical maintenance and modernization efforts across First Rate’s product ecosystem. The Technical Manager – Maintenance & Modernization is responsible for driving the transition of custom-built client programs into scalable, supportable base product capabilities, while ensuring ongoing system stability and maintenance excellence.

This role provides hands-on technical leadership and architectural guidance to onshore and offshore teams, collaborates closely with Product Managers to recommend modernization priorities, and develops repeatable maintenance and upgrade processes that accelerate client upgrade cycles and reduce long-term technical debt.

STRATEGIC WORK:

Contribute to the department's and company’s success by identifying modernization opportunities, reducing reliance on custom code, and recommending scalable product-aligned solutions that improve upgrade velocity, operati...