Technical Operations Engineer at Engage
E
Engage People
📍 winnipeg, mb, Canada
Job Description
Drive technical support excellence as a Technical Operations Engineer with Engage. Provide critical support, manage incidents, and enhance client satisfaction across diverse technical platforms.
In this role, you will support Operations Management by delivering best-in-class technical assistance to internal teams and clients. With responsibilities including incident management and task prioritization, your proactive approach will ensure timely resolutions. Ideal candidates possess a technical background and are adept at prioritizing tasks effectively in a busy environment.
Key Responsibilities: • Manage ticket queues and incident escalations via Engage ITSM • Conduct root cause analyses and recommend preventive measures • Prioritize daily tasks to ensure optimal workflow • Serve as the first point of contact for technical assistance • Document and qualify problems reported by customers
Requirements: • Bachelor's degree in Computer Science or Engineering • 1-2...
In this role, you will support Operations Management by delivering best-in-class technical assistance to internal teams and clients. With responsibilities including incident management and task prioritization, your proactive approach will ensure timely resolutions. Ideal candidates possess a technical background and are adept at prioritizing tasks effectively in a busy environment.
Key Responsibilities: • Manage ticket queues and incident escalations via Engage ITSM • Conduct root cause analyses and recommend preventive measures • Prioritize daily tasks to ensure optimal workflow • Serve as the first point of contact for technical assistance • Document and qualify problems reported by customers
Requirements: • Bachelor's degree in Computer Science or Engineering • 1-2...