Job Description
Cradlepoint is seeking a highly experienced Technical Operations Manager to lead our operations team. This pivotal role acts as a Line Manager, subject matter expert, and customer strategy liaison. You will lead a dynamic team of specialists, ensuring the effective management, operation, and development of our customers' networks. Demonstrating in-depth expertise in specific technologies, your primary focus will be on proactivity, continuous service improvement, effective vendor management, and strong customer collaboration. You will be responsible for managing and coordinating Network Operations and driving domain escalation management, with the support of your team and by effectively managing domain stakeholders. What You Will Do: Key Responsibilities Conduct resource and people management to effectively lead and develop the team, fostering a high-performing environment. Oversee stakeholder management, ensuring effective communication and collaboration with all internal and external ...