Technical Product Customer Support (SaaS Platform)

We’re looking for a customer-focused Technical Support Specialist with experience in SaaS platforms and data analytics. This role is ideal for someone who thrives in solving technical challenges, enjoys working with data, and has the ability to communicate solutions clearly to customers.

You’ll support finance and operations teams using our platform—helping them troubleshoot issues, optimize workflows, and unlock the full value of the product. If you’ve supported SaaS customers before, know your way around SQL queries, and are excited about fintech innovation, this role is for you.

🎁 Perks & Benefits

• 💵 Paid in USD (bi-monthly payouts: 15th & 30th)
• 🏖️ Up to 14 days of Paid Time Off annually (starting Day 1)
• 📅 Observance of Holidays (based on your location)
• 🏡 100% remote – work from anywhere
• 🤝 Collaborate with glo...