Technical Product Support Specialist Thales
T
Thales Canada
📍 quebec, capitale nationale, Canada
Job Description
Join Thales in Vancouver as a Technical Product Support Specialist, driving efficient resolutions for complex customer inquiries in a hybrid model. Utilize your technical skills to enhance customer experience with Thales products.
This role is part of the Global Support Success team at Thales, providing you the opportunity to engage deeply with product functionality and troubleshooting. You'll manage level 2 to 3 customer interactions, diagnosing and recommending solutions for product-related issues. Collaboration with global support teams and product managers is key to success in this role.
Key Responsibilities:
• Answer customer inquiries about system configurations and product functionalities
• Diagnose technical issues related to Thales CSP products
• Recommend solutions and workarounds for reported problems
• Support implementation of patches to enhance product stability
• Document issues clearly for team collaboration
Requirements:
• Bachelor’s degree i...
This role is part of the Global Support Success team at Thales, providing you the opportunity to engage deeply with product functionality and troubleshooting. You'll manage level 2 to 3 customer interactions, diagnosing and recommending solutions for product-related issues. Collaboration with global support teams and product managers is key to success in this role.
Key Responsibilities:
• Answer customer inquiries about system configurations and product functionalities
• Diagnose technical issues related to Thales CSP products
• Recommend solutions and workarounds for reported problems
• Support implementation of patches to enhance product stability
• Document issues clearly for team collaboration
Requirements:
• Bachelor’s degree i...